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UK: British Airway’s apology for baring disabled child

Posted 22/6-11 at 02.51

British Airways (BA) has apologised for refusing to issue a ticket to twelve-year old Alice Saunders, who has Down syndrome.

When her mother tried to book a ticket for Alice to travel from London to Edinburgh as an unaccompanied minor she was told, "we don't take children with Down syndrome." When asked why, the agent replied, ""Because we've had problems in the past."

A spokesperson for BA said it was not their policy to deny travel to unaccompanied minors with Down syndrome. The airline has announced a companywide disability awareness program and plans additional training for all customer service agents.




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