DAA News Network

UK: Phone companies disenfranchising disabled people

Posted 07/10-10 at 11.58

A survey by Ofcom (the regulator for the UK communications industry) shows mobile phone companies are failing disabled consumers.

The report found that, once prompted, only 75% of consumers are given information on services for disabled people. This figure is down from 91% when the survey was last conducted in 2006.

UK operators have been urged by Ofcom to do more to publicise services available to disabled customers and to set out a plan of action to make these improvements.

Ofcom also claimed it would "consider taking enforcement action if necessary, which could result in a fine of up to 10% of turnover for those failing to meet their obligations".

http://www.guardian.co.uk/money/2010/oct/05/phone-providers-disenfranchising-disabled

 

 

Comments:

Comment added 22/10-10 at 07.52 by: author (gaolion@gmail.com)

fcom to do more to publicise services available to disabled customers and to set out a plan of

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